Contact Us

Customer Support Channels

• Email: support@northernwarmthgear.com
• Phone: +44 121 517 2764
• Operating Hours: Monday to Friday, 9:00 – 17:00 GMT

We aim to respond to all enquiries within one working day. Messages sent at the weekend or on a UK public holiday are answered on the next working day.

Corporate Information

This website is owned and operated by NAZMIEV TRADING LTD, trading as Northern Warmth Gear, a company officially registered in England and Wales.

• Company Registration Number: 16638870
• Registered Office Address:
  Nexus House, Office R4,
  66 Queens Court Trading Estate,
  Greets Green Road, West Bromwich,
  West Midlands, England, B70 9EQ, United Kingdom
  (This address is for legal and statutory correspondence. Please do not send product returns here.)

Product Returns Address

All authorized product returns must be sent directly to our UK logistics hub:

NAZMIEV TRADING LTD (trading as Northern Warmth Gear)
Security Office (Bay R12)
Unit 66 Queens Court Trading Estate
Greets Green Road, West Bromwich
West Midlands, B70 9EQ
United Kingdom

Note: Please contact support at support@northernwarmthgear.com before sending any items back to secure your Return Authorization Number.

Quick Self-Service Links

Before sending a message, these resources may answer your question instantly:

• Shipping Policy — Delivery transit times, tracking, and pre-paid duties.
• Return & Refund Policy — Our 30-day UK return guarantee and fault protocols.
• Sizing & Fill Guide — How to choose a fill weight for your sleeping bag.
• About Northern Warmth Gear — Who operates the store, how we source and deliver.

Send Us a Message

Have a specific question about an order or our camp sleep equipment? Fill out the secure form below, and our support team will assist you shortly.