Shipping policy

Order Processing

All orders are processed and prepared for dispatch within 1–3 working days (Monday to Friday, excluding UK public holidays). You will receive an automated tracking link by email as soon as your order is fulfilled.

Delivery to the United Kingdom

Standard Tracked Delivery: 3–5 working days from dispatch.
Total Estimated Delivery Time: 4–8 working days from order placement (1–3 working days processing + 3–5 working days transit), matching the estimate shown at checkout.
Every order is tracked end to end from our fulfillment facility to your doorstep.

We do not hold stock in the United Kingdom. Orders are dispatched from our international fulfillment hubs directly to the UK via tracked delivery.

If your order has not arrived within 5 working days of dispatch, please contact us immediately, and our support team will resolve it.

Shipping Costs

Free Shipping: We offer Free Tracked Shipping on all orders within the United Kingdom. There is no minimum order value required.

Taxes and Import Duties

100% Pre-Paid: The price you see at checkout is the final price you pay. There are absolutely no hidden costs, additional fees, or unexpected charges upon delivery.
UK VAT & Customs: All UK VAT and import customs clearance fees are 100% pre-paid and covered by NAZMIEV TRADING LTD via the DDP (Delivery Duty Paid) shipping method. You will never receive an unexpected customs or tax bill from the carrier at your door.

Delivery Area

We currently ship to verified physical addresses within the United Kingdom only. We do not ship to international destinations outside the UK at this time.

Lost or Delayed Parcels

If your tracking link shows zero movement for 10 consecutive working days, or if the parcel is marked as delivered by the courier but has not arrived at your property, please email us directly. We will open an official carrier investigation and either resend your order or issue a full refund immediately. You do not need to chase the transit provider yourself.