Northern Warmth

Return & Refund Policy

Morning light through a tent door across bedding

Your right to cancel

Under the Consumer Contracts Regulations you have 14 days from delivery to cancel an order for any reason. We give you 30 days. No explanation is required.

Condition of returned items

To be eligible for a return, the item must be in the same condition you received it: unused, with tags attached, and in its original packaging. A sleeping bag that has been slept in cannot be resold, so we cannot accept it back — but see “Faulty items” below.

How to start a return

Email us with your order number and what you would like to return.
We reply within 24 hours with a return authorisation and the UK return address.
Send the item back. Return postage is paid by you unless the item is faulty or we sent the wrong one.

Do not send items back to the manufacturer. Returns sent anywhere other than the address we give you cannot be traced or refunded.

Refunds

Once we receive and inspect the returned item, we refund to the original payment method within 5 working days. Your bank may take a further 3–5 days to show the credit.

Where the item is faulty, the wrong item, or never arrived, we refund the full amount including any delivery cost you paid.

Faulty items

If a bag arrives with a defect — a failed zip, a seam that has opened, down escaping through the shell — email us with photographs. We will replace it or refund it. You do not need to return a faulty item before we act.