Northern Warmth

Shipping Policy

A sleeping bag, hat and binoculars on a rock above the clouds

Order processing

All orders are processed within 1–3 working days before shipment. You will receive a tracking number by email as soon as your order is fulfilled.

Delivery to the United Kingdom

Standard delivery: 7–14 working days from dispatch. Every order is tracked end to end.

To offer high-performance outdoor equipment at prices that reflect the materials rather than the retail chain, we ship directly from our fulfilment and manufacturing partners located in Asia. This is why delivery takes longer than a domestic warehouse would — and it is why the same specification costs less here.

We would rather state a realistic window than a flattering one. If your order has not arrived within 14 working days of dispatch, contact us and we will resolve it.

Shipping cost

Free shipping on all UK orders. There is no minimum order value.

Taxes and import duties

For orders under £135, UK VAT is already included in the price you pay at checkout. There is nothing further to pay on delivery.

For orders of £135 or more, import VAT may be collected by the carrier on delivery. If this happens, contact us with the receipt and we will reimburse the charge in full.

Delivery area

We currently ship to addresses in the United Kingdom only.

Lost or delayed parcels

If tracking shows no movement for 10 working days, or the parcel is marked delivered but has not arrived, email us and we will either resend the order or refund it in full. You do not need to chase the carrier yourself.